Frequently Asked Questions

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We begin with a free consultation with a representative from your organisation, followed by individual assessment sessions. Based on this, we recommend a service plan tailored to the specific needs identified

We offer flexible delivery:

• In-person: At your organisation’s premises or at a private location arranged by Yorway
• Online: Secure, encrypted video sessions
• Hybrid: A mix of in-person and online, depending on individual needs and availability

Yes. All individual assessments and sessions are confidential. Only summary information is shared with your organisation (with the individual’s consent)

Use our website contact form or call us directly to book your free initial consultation. We’ll get to know your organisation’s needs and walk you through the next steps

Yes. Sessions are typically scheduled during the working day, however we do accommodate sessions outside of working hours, in agreement with the organisation and individual. We work flexibly to minimise disruption to core duties while prioritising wellbeing and confidentiality

Yes, we regularly support hybrid and remote teams. We use secure, user-friendly platforms if required to ensure all participants are engaged and supported wherever they are

Very little. We provide clear pre-session information so individuals know what to expect. All that’s needed is a quiet, private space, a device (for virtual sessions), and an open mindset

Depending on the service, participants may receive tools, worksheets, or reflective prompts. For organisations, we can (with consent) a high-level, confidential summary or recommendations for future steps