Terms of service

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Effective Date: March 2025

Welcome to Yorway! These Terms of Service ("Terms") govern your use of the Yorway website (the "Website") and the mediation, conflict coaching, and therapy services (the "Services") provided by Yorway. By accessing or using our Website or Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.

1. Services Provided

Yorway offers a variety of services, including:

Mediation Services: Facilitating conflict resolution between parties through structured discussions.

Conflict Coaching Services: Helping individuals manage and resolve personal or professional conflicts.

Therapy Services: Providing therapeutic counselling for individuals seeking mental health support.

The nature of the services provided will depend on the specific needs of the client and the agreement between you and Yorway.

2. Eligibility

To use our Services, you must:

Be at least 18 years old and legally able to enter into a binding contract.

If you are accessing or using the Services on behalf of an organisation, you must have the legal authority to bind that organisation to these Terms.

3. Booking and Scheduling

Booking Sessions: To book a mediation, conflict coaching, or therapy session with Yorway, you must provide accurate and complete information during the booking process.

Availability: Sessions are subject to availability, and we reserve the right to refuse a booking request at our discretion.

Confirmation: Once a session is booked, you will receive a confirmation via email or other communication methods.

Cancellations and Rescheduling: You may cancel or reschedule a session with at least [Insert Notice Period, e.g., 24 hours] notice. Cancellations made within this period may incur a cancellation fee.

4. Fees and Payments

Fees: The fees for mediation, conflict coaching, and therapy services will be outlined on our Website or communicated to you before the service is provided. Fees are subject to change, and you will be informed of any changes.

Payment: All fees must be paid prior to the start of the session unless otherwise agreed upon. Payment methods include [list acceptable methods, e.g., credit card, PayPal, etc.].

Refunds: Services are non-refundable unless otherwise specified. If you need to reschedule or cancel a session according to our policy, the session fee may be credited to future services.

5. Confidentiality

Confidentiality of Sessions: Yorway is committed to maintaining the confidentiality of the information shared during mediation, conflict coaching, or therapy sessions. Any information discussed during these sessions will not be disclosed to third parties without your explicit consent, except where required by law (e.g., if there is a risk of harm to yourself or others).

Limitations: There are specific situations where confidentiality may be breached, such as if there is a risk of abuse or harm or when required by legal or regulatory authorities.

For a more detailed explanation of our data privacy practices, please refer to our Privacy Policy.

6. Client Responsibilities

By using our services, you agree to:

Provide accurate, complete, and truthful information during the booking process and throughout the duration of the service.

Participate in the mediation, conflict coaching, or therapy process in good faith and with a willingness to resolve the issue at hand.

Treat our team and other clients with respect and professionalism during all sessions.

Comply with any instructions or guidelines provided by our team to ensure the effective delivery of services.

7. No Guarantee of Outcome

While Yorway aims to provide high-quality services to facilitate dispute resolution and personal development, we do not guarantee any specific outcomes or results. Success in mediation, coaching, and therapy depends on many factors, including the active participation and cooperation of all parties involved.

8. Limitations of Liability

Yorway is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.

Our liability is limited to the amount you paid for the specific service that gave rise to the claim.

9. Intellectual Property

All content on the Yorway website, including text, images, logos, designs, videos, and other materials, is the property of Yorway or its licensors and is protected by intellectual property laws. You are not permitted to use, copy, or distribute any content from our website without our prior written consent.

10. Indemnification

You agree to indemnify, defend, and hold harmless Yorway, its employees, agents, affiliates, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of our services, violation of these Terms, or any actions that disrupt or harm the services provided.

11. Termination of Services

Yorway reserves the right to suspend or terminate access to our website or services at any time, without notice, for any reason, including but not limited to violation of these Terms of Service or disruptive behavior during sessions.

12. Amendments to Terms

We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated "Effective Date." By continuing to use our services after such changes are posted, you agree to be bound by the updated Terms.

13. Governing Law and Dispute Resolution

These Terms will be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., the state of California, the United Kingdom]. Any disputes arising out of or relating to these Terms or your use of the services will be resolved through [mediation/arbitration] under the rules of [Insert relevant arbitration body] or in a court of competent jurisdiction.

14. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

Email: info@yorway.co.uk
Phone: 07919 282 622

By accessing or using the Yorway website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.