Privacy Policy and Data Protection at Yorway

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Effective Date: May 2025

At Yorway, we are committed to safeguarding your privacy and ensuring that your personal data is protected. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and services. By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you use our website and services:

Personal Identification Information: This includes your name, email address, phone number, and other contact information that you provide when scheduling services, making inquiries, or registering for our newsletter.

Billing Information: If you purchase our mediation services, we collect payment information such as credit card details and billing addresses for processing transactions.

Communication Data: Any communications, including emails, contact form submissions, or other messages you send to us through the website.

Usage Data: Information about how you interact with our website, including your IP address, browser type, device type, referring pages, and page views.

2. How We Use Your Information

The information we collect is used for the following purposes:

To Provide Mediation Services: To schedule, confirm, and deliver the mediation services you request.

To Process Transactions: To handle payments and billing for services rendered.

To Improve Our Services: To monitor, analyse, and improve the performance of our website and the services we offer.

To Communicate With You: To respond to your inquiries, send confirmation emails, provide customer support, and send marketing communications (if you’ve opted in).

To Meet Legal Requirements: To comply with applicable laws and regulations, including maintaining records for legal or regulatory purposes.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of security measures to ensure the protection of your data:

Encryption: Sensitive data (such as payment information) is encrypted during transmission using secure protocols.

Secure Storage: Personal data is stored securely in accordance with industry best practices, including access controls to ensure only authorised personnel can access it.

Regular Monitoring: We conduct regular reviews of our security practices to ensure the ongoing protection of your information.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. However, we may disclose your data in the following situations:

Service Providers: We may share your data with trusted third-party vendors who assist us in operating our website, conducting our business, or providing our services (e.g., payment processors, email service providers). These third parties are obligated to maintain confidentiality and use your information only for the purposes for which it was shared.

Legal Compliance: We may disclose your information when required by law, regulation, or in response to a legal request (e.g., subpoena, court order).

Business Transfers: If Yorway undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons) to collect information about how you use our website, enhance your experience, and track website performance. Cookies are small data files stored on your device.

You can control cookies through your browser settings. However, please note that disabling cookies may affect your experience on our website and limit some features.

6. Your Rights and Choices

You have the following rights regarding your personal data:

Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccuracies.

Deletion: You can request that we delete your personal data, subject to certain legal exceptions.

Opt-Out of Marketing: If you no longer wish to receive promotional communications from us, you can opt-out by clicking the unsubscribe link in our emails or by contacting us directly.

Data Portability: You may request to receive a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at [Insert Contact Email] or through the contact information listed below.

7. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Yorway. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page, and the updated policy will be effective immediately upon posting. Please review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: info@yorway.co.uk
Phone: 07919 282 622

This Privacy Policy is intended to provide transparency regarding the collection and use of personal data on Yorway'swebsite. By using our services, you consent to the terms outlined in this policy.